Frequently Asked Questions
What is the RGTS Voice Communications Platform?
What are the key values of the RGTS solution?
What else should I know about RGTS?
How can I place a service or move, add and change request?
What is the RGTS voice communications platform?
The RGTS Voice Communications Platform is a complete, enterprise-class voice communications solution that enables customers to take advantage of both digital and/or VoIP services. RGTS’s core network infrastructure includes a “feature rich” Avaya platform which handles all the network connectivity between the RGTS’s Core Network and the Public Switched Telephone Network (PSTN).
What are the key values of the RGTS solution?
The RGTS model is a high quality, reliable, feature-rich voice communications platform – a hallmark of RGTS. Our voice services provides many new and enhanced features and functionality as well as innovative applications and the flexibility of today’s existing features and functionality.
Integration
RGTS’s platform can connect multiple remote offices as well as telecommuters. It is managed as one seamlessly integrated voice network, with each user having full access to all shared voice and data applications and services.
Total Cost of Ownership
For over twenty years, RGTS has been driving down the cost of communications by providing solutions that significantly reduces the total cost of ownership – including installation costs, service/support costs, connectivity costs, and staff management costs.
Simplicity
RGTS eliminates the complexity of traditional telecommunications systems by delivering a solution designed to make voice communications trouble-free and straightforward. In keeping with the strong tradition of client focus and client satisfaction, we have a dedicated team of Client Advocates who support the day-to-day activities of our customers and oversee their RGTS experience.
Reliability
RGTS’s network is based on an architecture that distributes call handling intelligence to multiple points throughout the network. As a result, there is no single point of failure.
What else should I know about RGTS?
RGTS is a privately-held company based in New York City. The company has approximately 75 employees, and sells directly to its clients. RGTS has been serving the voice and data communications needs of corporate clients since 1984. RGTS addresses the total communications needs of its clients from the most common to the highly specialized by providing custom-designed solutions, managed and professional services. The company services over 500 business clients in 23 states. RGTS is a subsidiary of The Rockefeller Group, a New York-based corporation concentrated in real estate and real estate service provider.
How can I place a service or move, add and change request?
You can contact our Service Management Team at 1-212-282-2222 – 24 hours a day, 7 days a week, 365 days a year.
