Mayer Brown Supports Displaced Clients – and RGTS Helps to Make It Happen
“After the terrorist attack, it felt like an act of defiance toward our enemies to simply go back to work to show them we were not defeated. So that’s what we did, and we immediately started looking for ways we could help everyone else that had been affected," said Herman Hines, Mayer Brown’s facilities manager.
A few weeks earlier, the firm had exercised an expansion option for an additional floor in their office building in midtown Manhattan. The managing partners seized on the idea of offering the space to its displaced clients. Their offer was gratefully accepted – at which point Mayer Brown realized that they would be expecting phone service.
Double the Capacity – in a Weekend
“We suddenly needed to install 400 phone lines – double our capacity – overnight. Ok, actually we had the weekend,” Mr. Hines stated. “I was running around getting desks, computers, printers, and RGTS just went to work on the communications challenge.”
Beaming Communications Across the NYC Skyline
“They worked tirelessly – they put in brand new phones, strung all the new lines. Provided the staff. The switch, the server. They were able to connect it and everyone had voice mail, everyone had service – it was just amazing. Because it also involved them rigging up laser technology to beam the phone traffic from our building to a rooftop receiver at their headquarters. And that's something that will always stick out in my mind. I was involved with other things. I didn’t even have to worry about how to get it done, because RGTS knew what to do and they came in and they just got it done.”
